In alignment with our commitment to transparency and integrity, we want to clearly disclose that product prices and descriptions may vary on the websites of our retail partners.
We encourage you to visit the retailer's site directly for the most current images, products, prices, and descriptions.
It's important to us that you're informed Zeppy may receive compensation for some listings featured on our site.
Additionally, we want to be upfront about our use of affiliate links; our affiliations, including but not limited to the eBay Partner Network, support our mission to provide valuable content and offerings to you.
A.
If you order has not been shipped it may be possible to cancel your order, we aim to ship product on the day of order. However in the first instance please contact Customer Services in business hours (9.30-6.30 Monday to Friday) who will be able to advise you.
Deliveries
Q.
How long will my order take to arrive?
A.
Standard delivery within the UK is normally within 3-5 working days. Next Day delivery is next day if the order is placed by 3pm Mon - Friday, for next day weekday delivery (9am - 6pm). Orders placed Friday 3pm to Sunday are delivered on a Tuesday. Delivery to Europe is normally within 7-10 working days.
Q.
Do I need to sign for my delivery?
A.
Depending on the service, the delivery may need to signed for . For large parcels we use Fedex as the carrier. If you are not in for delivery and you have not specified a safe place to leave the parcel at your own risk then the courier will attempt three deliveries normally in agreement with the customer. Next day delivery ? is a fully tracked service for Next Day delivery and a signature will be required on delivery. * Please be aware that orders placed after 3pm will be processed on the next working day.
Q.
My order hasn't arrived within the specified delivery time
A.
We offer several different delivery options, full details of these are available on our relevant delivery page, each service provides an estimated delivery time and we always aim to deliver your parcel within this time frame. Unfortunately sometimes orders can be delayed within the postal service and this could be for a number of reasons like public holidays, custom delays or even bad weather. If you experience a delay with your delivery and the specified time frame suggested on our delivery page has expired then please contact the Customer Service department via our email address we will then begin an investigation to locate your order and provide tracking if available. Please allow 3 working days for these investigations to be completed.
Returns and Refunds
Q.
Can I return an item I bought online ?
A.
Yes, you can return your purchase if it is incorrect, or damaged. Please refer to the returns section of the eBay shop.
Q.
I returned my order, how long will my refund take?
A.
Please allow 5 - 10 working days for your parcel to reach us, once the items are received we will send you an email to let you know, please allow 2 - 4 working days for the refund to clear into your bank account.
Q.
What do I do if there is a problem with my return?
A.
If you have difficulties with a return, please call our customer service team
Q.
There is an item missing from my order.
A.
Sometimes an item can be missing from your parcel but all our parcels are carefully checked before they leave us. If an item is missing then get in contact with our Customer Services Team. We will then investigate which may take us a few days and if necessary arrange for the item to be sent again. We recommend that you reorder the item as soon as possible to avoid disappointment as out stock does sell quickly.
Disclaimer: Prices and descriptions maybe different on retailers sites, please check the retailers website for the latest images / products / prices and descriptions. Zeppy maybe compensated for some of these listings.
When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
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